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Help Center

Help Center

Welcome to the Wethelink.com Help Center. Whether you're new to e-commerce or an experienced business owner, this page explains common questions and key business terms used on our platform.

Frequently Asked Questions

Wethelink.com is a Business-to-Business (B2B) e-commerce marketplace that connects manufacturers, suppliers, wholesalers, retailers, and business buyers.
Anyone involved in business, including manufacturers, suppliers, wholesalers, retailers, distributors, Small and Medium-sized Enterprises (SMEs), importers, exporters, and other business buyers.
Yes. Creating a basic Wethelink.com account is free.
Complete your business profile and submit the required business verification documents. Our team will review your application before granting verified status.
Open the supplier's profile or product page and use the available contact options to send an inquiry.

E-commerce & B2B Terms

B2B (Business-to-Business)

A type of commerce where businesses sell products or services to other businesses instead of directly to consumers.

SME (Small and Medium-sized Enterprise)

A small or medium-sized business that plays an important role in economic growth, innovation, and job creation.

MOQ (Minimum Order Quantity)

The minimum number of units a supplier requires a buyer to purchase in a single order.

RFQ (Request for Quotation)

A formal request sent to suppliers asking for prices, product details, and delivery information before placing an order.

OEM (Original Equipment Manufacturer)

A manufacturer that produces products according to another company's brand name or specifications.

ODM (Original Design Manufacturer)

A manufacturer that designs and produces products that other businesses can rebrand and sell as their own.

Wholesale

Selling products in large quantities, usually at discounted prices for businesses.

Retail

Selling products directly to individual consumers.

Manufacturer

A company or factory that produces goods.

Supplier

A business or individual that provides products to buyers.

Distributor

A company that purchases products from manufacturers and supplies them to wholesalers or retailers.

SKU (Stock Keeping Unit)

A unique identification code assigned to each product for inventory management.

Lead Time

The amount of time between placing an order and receiving the product.

Product Catalog

A collection of products offered by a supplier or manufacturer.

Verified Supplier

A supplier whose business information has been reviewed and approved by Wethelink.com to help build trust between buyers and sellers.

Inquiry

A message sent to a supplier requesting product information, pricing, availability, or other business details.

Bulk Order

A large purchase of products, typically made at wholesale prices.

Made in Rwanda

Products manufactured or produced in Rwanda, supporting local industries and businesses.

Buyer

A business or individual purchasing products from suppliers or manufacturers.

Seller

A manufacturer, supplier, wholesaler, or retailer offering products for sale on Wethelink.com.

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Need More Help?

If you can't find the answer you're looking for, our support team is available 24/7 to assist you. We're committed to helping businesses grow through trusted B2B e-commerce.

Contact Support